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It is the goal of us
here at Savy2k to provide our clients with the very best service
we can for the very best price we can. As a result we feel it is
important to make it clear as possible what you can expect from
Savy2k and what we expect from you. By it's very nature; the
Internet is a constant state of change. New capabilities are
always in the making and that in and of it's self poses both
opportunity and risk. The fact that we can now connect to
computers around the world makes it possible for the public in
general to have access to information that was only available to
Universities and Government Agencies just a few years ago.
The Internet has
brought new meaning to the word "Shopping". Anyone
with a computer and a credit card can buy almost anything from
almost anyone. Security is constantly being improved and the
Internet is fast becoming the tool of choice for the shopping
public. Whether you want to find out the price and horsepower of
your favorite vehicle or just catch up on the news of the day,
the Internet is there with what you want just a click away.
The Internet is a
double-edged sword though. Unscrupulous people and organizations
use the Internet to spread hurtful propaganda and even virus'
that can destroy many hours of work. As a result, it up to all
of us to take measures to protect ourselves from these hazards
while we enjoy this amazing informational tool. Please read this
Service Agreement carefully and practice good Netizenship.
1. The due date for
payment is the 28th of each month. The client must pay each
month in advance. If the payment isn't received by the due date,
a late fee of $3.00 will be charged. If the payment isn't
received by the 10st of the month, service will be suspended and
a "setup fee" will be required. Setup fees and
payments are not refundable. However, Savy2k may at the
management's discretion, refund part of an Annual plan if
sufficient notice is given and there is a good reason for the
premature cancellation. The client will be charged the monthly
rate for the portion of the Annual plan that was used. All
specially priced subscriptions are subject to full regular price
if the payments are not kept current. That means that the
payments must be in our office no later than the 28th of the
month it is due which is the month preceding the month of
service.
2. A client may put
his/her account on hold if the following conditions are met. (1)
The account must be brought up to current status; (2) A $10
holding fee may be charged for holding the account. The account
will automatically be held for 3 months then the client must
contact Savy2k if it is to be held longer.
3. There will be a
minimum fee of $25 for any checks or any other payment device
(i.e.: credit card payment request) that are returned unpaid. If
the due date for payment has passed, other fees may apply (i.e.:
reconnect fee of $10 if the account is discontinued). If it
becomes necessary for us to refer the account to a collection
agency, a $25 administrative fee will be added to the closing
statement. We don't like these fees anymore than you do, but
they cost us so we must pass the expense on to the person
responsible.
4. The term
"unlimited access", does not mean unlimited
connections. Each client is allowed (1) one connection at a
time, if more than one connection is detected, all connections
to that account will be terminated and the client of record will
be notified via email. If is continues to happen, the account
may be permanently terminated. We have plans for multiple
connections. If you have several computers in one house, we
recommend that you get a proxy server. We can help you with that
if you need it.
5. The client may
not resale our services without our permission.
6. It is up to the
client to provide the client hardware and software to access the
net. Savy2k will provide reasonable technical support via
telephone but it is up to the client to maintain his/her
equipment.
7. All service plans
are automatically renewable. The client may cancel the service
at any time by notifying Savy2k in writing including the date,
the cancellation request and the signature of the client of
record. The service will be terminated at the end of the current
billing cycle. It is up to the client to make arrangements for
email. Savy2k is not responsible for lost or undeliverable
E-mail after the service has been terminated. However, we will
forward email for a small fee. Savy2k, reserves the right to
discontinue service with anyone if the management of Savy2k
believes that continued service with the account holder is
harmful to the good will of Savy2k or any of its clients or
business associates.
8. The client must
remember that Savy2k only provides access to the Internet. And
all merchandise, information and services offered or made
available or accessible on the Internet are offered or made
available by third parties that are not affiliated with Savy2k.
Savy2k makes no express or implied warranties, representations
or endorsements (including without limitation warranties of
title or noninfringement, or the implied warranties of
merchantability or fitness for a particular purpose) with regard
to any merchandise, information or service provided through the
Internet. Savy2k shall not be liable for any cost or damage
arising either directly or indirectly from any such transaction.
It is solely the client's responsibility.
9. The client
assumes full responsibility for the use of the service whether
it is by the client of record or anyone the client allows to use
the service. It is up to the client to keep the password and
username safe from unauthorized use. Remember that the Internet
contains material that some people would find objectionable. We
do not control the Internet and we do not censor the material
available to our clients.
10. If at any time
the client feels the need to change his/her password, he/she may
do so by calling our office and choosing another password. We
will ask some questions to verify that the person requestion the
change is the client on record. If the password is lost the
network administrator may require the client to prove his/her
identity by coming by the office and showing legal
identification or mailing a signed and dated request for the
password to our office at 2178 Beechwood Ct Hanford CA 93230.
11. Any client using
this service in any capacity in which any federal, state, or
local law is being violated is subject to immediate termination
of service and possible legal action. Savy2k will cooperate with
law enforcement agencies in the investigation of any illegal
activities to the extent the law requires. It does not behoove
our clients or any of us that work here for someone to risk our
jobs by conducting illegal activities using our help. Netiquette
Netiquette is just being responsible on the net. Show others
respect. There are some links to sources of netiquette skills on
our home page. We reserve the right to interrupt or permanently
stop service to any client we believe is acting in such a way as
to harm the reputation of Savy2k.
The following items
are not acceptable and are grounds for termination. 1.
Duplicative and unsolicited email for commercial or any other
use. 2. The willful spread of virus' or other harmful or illegal
code. 3. Any effort to "hack" into other computers or
conducting any form of illegal activity.
[NOTICE] Information
in this Terms of Service agreement is subject to change at any
time and without notice. We recommend that you check here
regularly for any updates. We will make every effort to keep you
up to date on any changes, but it is your responsibility to know
what is here. Please feel free to contact us if you have any
questions or comments. Also read the FAQ file.
Thanks for letting
us serve you!
One of the ways that ISP's make
money is to sell some of the information that they get from
their clients to marketing company's. As a result, more and more
people are concerned about how the information they give is used
and who is going to get it. Well, I can tell you that most ISP's
are conscientious about privacy and don't sell personal
information to marketing companies. From the inception of our
company, all of us at Savy2K. have agreed to not release any
personal information to anyone unless they have a court order
requiring us to do so by law. We may use the information in
statistical form [example; 25% of our customers are under the
age of 25] this helps with marketing and doesn't place your
privacy at risk. In any case, we want you to know that we will
never do anything that will threaten your privacy.
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