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Savy2k is a Full Service ISP with the following services:
24 / 7 Technical Support

Nationwide Access

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HomeTechnical Support:  General FAQ's

 

Here is a list of the most frequently asked questions our customers inquire about.

 

The Questions:

  1. Why do you want me to always check with the operator to make sure the phone number you gave me is not a toll call even if I know it is local?

  2. Why are the phone numbers you have for my area not familiar to me?

  3. What is the difference between the Internet and the World Wide Web?

  4. Do I have to connect to the internet to get my Email?

  5. I am having problems with my printer, what do I do?

  6. What does "authentication" mean?

  7. Are there any other fees other than the monthly fee you charge?

  8. What is a computer virus and where do they come from?

  9. What is an Operating System?

The Answers:

1 - Why do you want me to always check with the operator to make sure the phone number you gave me is not a toll call even if I know it is local?

There are two reasons why you should always check to make sure the phone number you use to connect to the Internet is not a toll call.

  • You will most likely spend more time on the Internet that on any other phone call and if you are charged a toll for it, it could cost you hundreds of dollars in just one month.

  • If the phone company programs your line wrong, they can charge you a toll even if it is a local call.

Play it safe, spend the few seconds it takes to call the operator to be sure.  Back To Top

2 - Why are the phone numbers you have for my area not familiar to me?

The phone numbers you use to make your day to day calls are made on analog lines, however, the lines we use to connect you to the Internet are analog/digital lines and usually have an entirely different prefix.  Back To Top

3 - What is the difference between the Internet and the World Wide Web?

Many times the terms 'Internet' and 'World Wide Web' are used synonymously, but they are actually two separate things.  The Internet is a giant network comprised of thousands of smaller networks and millions of computers all across the world that works together to share information.  Think of the Internet as a highway (hence the term information superhighway).  Now as you travel down highways, you pass many different places like stores, restaurants, libraries, malls, clubs, etc.  Different places to do and find different things.  The same thing goes for traveling down the information superhighway - as you do so, you are visiting different websites, pages, going from here to there - these sites and pages you are viewing are in the World Wide Web.  The World Wide Web is comprised of all the web pages and websites that connect to each other by hyperlinks and other forms of connection.  The things you see and hear on the Internet are all residing within the World Wide Web.  The WWW resides within the Internet, so without an Internet, there would be no WWW.  Back To Top

4 - Do I have to connect to the Internet to get my Email?

Yes, you have to connect the Internet to download any new Email that may be waiting for you.  You do not, however, have to connect to the Internet just to read or sort email that you have already downloaded.  When somebody sends you an Email, the Email is stored on what's called a mail server.  When you connect to the Internet to check your Email, your computer is talking to our mail server and transferring any new mail that may be waiting from our mail server to your computer.  Back To Top

5 - I am having problems with my printer, what do I do?

Savy2k takes great pride in giving our customers the best in Internet service and support.  However, this does not include localized problems with your computer such as printers, scanners, or other items that are not internet related or part of our service.  We focus all of our time and energy on giving great Internet support, and do not want to change our focus.  You need to contact your local area computer professionals to handle any computer problems that are not part of our service, such as KingsTechBack To Top

6 - What does "authenication" mean?

The process of identifying an individual, usually based on a username and password. In security systems, authentication is distinct from authorization, which is the process of giving individuals access to system objects based on their identity. Authentication merely ensures that the individual is who he or she claims to be, but says nothing about the access rights of the individual.  Back To Top

7- Are there any other fees other than the monthly fee you charge?

In most cases, there are no extra fees other than our monthly fee.  In some cases a computer has outdated hardware, and can either not get online at all or it can get online but with severe limitations.  In that case you would need to consider upgrading your computer.  In other cases, a computer may not have the proper software installed, which can result in paying a fee to obtain the software.  Full versions of Windows 95 and up, and Mac 8.0 or higher have all the software necessary to access the Internet.  Back To Top

8 - What is a computer virus and where do they come from?

A computer virus is a program or piece of code that is loaded onto your computer without your knowledge and runs against your wishes. Most viruses can also replicate themselves. All computer viruses are manmade. A simple virus that can make a copy of itself over and over again is relatively easy to produce. Even such a simple virus is dangerous because it will quickly use all available memory and bring the system to a halt. An even more dangerous type of virus is one capable of transmitting itself across networks and bypassing security systems.  Viruses are generally written by computer programmers with malicious intentions.  The risk of computer viruses can be greatly reduced by purchasing antivirus software, such as Norton Antivirus, and keeping it updated properly.  Back To Top

9 - What is an Operating System?

An operating system is basically what runs your computer.  A computer is not fully functional without some type of operating system installed.  The operating system is software that tells your hardware how to act.  Software can be an operating system, a program, a game, a file, an application -- anything consisting of data and / or program instructions on your computer is software.  Software makes it's way to your computer via CD-Rom's or diskettes you install, or files you download from the internet.  Hardware, on the other hand, consists of all the physical components that make your computer, most of it inside the case where you can't see it.  Examples of hardware inside your PC are a CPU, motherboard, memory, video card, hard drive, Cd-Rom drive, sound card, modem.  What the Operating System does is acts like an interface or translator between  you and the hardware.  Let's take Windows for instance:  While you are sitting there clicking around with your mouse, typing things with your keyboard, surfing the internet or playing games, Windows is constantly giving instructions to and taking instructions from your hardware.  Other examples of Operating Systems include Unix, Linux, BeOS, MacOS, and DOS.  Back To Top 

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