Here is a list
of the most frequently asked questions our customers inquire
do you want me to always check with the operator to make
sure the phone number you gave me is not a toll call even if
I know it is local?
are the phone numbers you have for my area not familiar to
is the difference between the Internet and the World Wide
I have to connect to the internet to get my Email?
am having problems with my printer, what do I do?
does "authentication" mean?
there any other fees other than the monthly fee you charge?
is a computer virus and where do they come from?
is an Operating System?
- Why do you want me to always check with the operator to
make sure the phone number you gave me is not a toll call even
if I know it is local?
There are two
reasons why you should always check to make
sure the phone number you use to connect to the Internet is not
a toll call.
You will most
likely spend more time on the Internet that on any other
phone call and if you are charged a toll for it, it could
cost you hundreds of dollars in just one month.
If the phone
company programs your line wrong, they can charge you a
toll even if it is a local call.
Play it safe, spend
the few seconds it takes to call the operator to be sure. Back
- Why are the phone numbers you have for my area not
familiar to me?
The phone numbers
you use to make your day to day calls are made on analog lines,
however, the lines we use to connect you to the Internet are
analog/digital lines and usually have an entirely different
prefix. Back To
- What is the difference between the Internet and the World Wide
Many times the terms
'Internet' and 'World Wide Web' are used synonymously, but they
are actually two separate things. The Internet is a giant
network comprised of thousands of smaller networks and millions
of computers all across the world that works together to share
information. Think of the Internet as a highway (hence the
term information superhighway). Now as you travel down
highways, you pass many different places like stores,
restaurants, libraries, malls, clubs, etc. Different
places to do and find different things. The same thing
goes for traveling down the information superhighway - as you do
so, you are visiting different websites, pages, going from here
to there - these sites and pages you are viewing are in the
World Wide Web. The World Wide Web is comprised of all the
web pages and websites that connect to each other by hyperlinks
and other forms of connection. The things you see and hear
on the Internet are all residing within the World Wide Web.
The WWW resides within the Internet, so without an Internet,
there would be no WWW. Back
- Do I have to connect to the Internet to get my Email?
Yes, you have to
connect the Internet to download any new Email that may be
waiting for you. You do not, however, have to connect to
the Internet just to read or sort email that you have already
downloaded. When somebody sends you an Email, the Email is
stored on what's called a mail server. When you connect to
the Internet to check your Email, your computer is talking to
our mail server and transferring any new mail that may be
waiting from our mail server to your computer. Back
- I am having problems with my printer, what do I do?
Savy2k takes great
pride in giving our customers the best in Internet service and
support. However, this does not include localized problems
with your computer such as printers, scanners, or other items
that are not internet related or part of our service. We
focus all of our time and energy on giving great Internet
support, and do not want to change our focus. You need to
contact your local area computer professionals to handle any
computer problems that are not part of our service, such as KingsTech.
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- What does "authenication" mean?
The process of identifying an
individual, usually based on a username and password. In
security systems, authentication is distinct from authorization,
which is the process of giving individuals access to system
objects based on their identity. Authentication merely ensures
that the individual is who he or she claims to be, but says
nothing about the access rights of the individual. Back
Are there any other fees other than the monthly fee you charge?
In most cases, there are no extra
fees other than our monthly fee. In some cases a computer
has outdated hardware, and can either not get online at all or
it can get online but with severe limitations. In that
case you would need to consider upgrading your computer.
In other cases, a computer may not have the proper software
installed, which can result in paying a fee to obtain the
software. Full versions of Windows 95 and up, and Mac 8.0
or higher have all the software necessary to access the
Internet. Back To
- What is a computer virus and where do they come from?
A computer virus is a program or
piece of code that is loaded onto your computer without your
knowledge and runs against your wishes. Most viruses can also
replicate themselves. All computer viruses are manmade. A simple
virus that can make a copy of itself over and over again is
relatively easy to produce. Even such a simple virus is
dangerous because it will quickly use all available memory and
bring the system to a halt. An even more dangerous type of virus
is one capable of transmitting itself across networks and
bypassing security systems. Viruses are generally written
by computer programmers with malicious intentions. The
risk of computer viruses can be greatly reduced by purchasing
antivirus software, such as Norton Antivirus, and keeping it
updated properly. Back
- What is an Operating System?
An operating system is basically
what runs your computer. A computer is not fully
functional without some type of operating system installed.
The operating system is software that tells your hardware how to
act. Software can be an operating system, a program, a
game, a file, an application -- anything consisting of data and
/ or program instructions on your computer is software.
Software makes it's way to your computer via CD-Rom's or
diskettes you install, or files you download from the internet.
Hardware, on the other hand, consists of all the physical
components that make your computer, most of it inside the case
where you can't see it. Examples of hardware inside your
PC are a CPU, motherboard, memory, video card, hard drive, Cd-Rom
drive, sound card, modem. What the Operating System does
is acts like an interface or translator between you and
the hardware. Let's take Windows for instance: While
you are sitting there clicking around with your mouse, typing
things with your keyboard, surfing the internet or playing
games, Windows is constantly giving instructions to and taking
instructions from your hardware. Other examples of
Operating Systems include Unix, Linux, BeOS, MacOS, and DOS.
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